Privacy Notice
This notice explains what personal information the Water Filter Suite holds, why, how long it is kept and how you can ask about it. It is written to follow the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
Who Is Responsible
Your organization (the licensee) decides who gets an account and what is recorded, and its administrator is the data controller for everything entered in the app. Vantage Point Software Solutions provides and hosts the software for the licensee and uses the information only to run the service.
What We Collect
- Account details: name, user name, email address, role (administrator, technician or client), an encrypted password (never stored as text) and two-step sign-in settings.
- Sign-in and activity records: sign-in and sign-out times, failed sign-ins, the network (IP) address used, and changes made in the app (the activity log).
- Work records: properties, rooms, filters, replacement dates, who did each replacement, notes and any photos or documents you upload.
- Device information: a session cookie that keeps you signed in, a few preference cookies, and, if you turn them on, a push-notification address for this device.
- Error records: short reports of problems, with email addresses, phone numbers, user names and link tokens removed before saving.
The app does not collect payment card numbers, government ID numbers, health information, precise location or biometric data.
Why We Use It
- To let you sign in and keep your account secure (two-step sign-in, security alerts to administrators).
- To record and schedule filter replacements and show them to the people your organization allows.
- To send the emails and notifications you or your administrator turned on (reminders, summaries, invitations, password resets).
- To make backups, find and fix errors, and check the software licence.
No Sale, No Sharing
Your personal information is not sold and is not shared for cross-context behavioral advertising. The app loads no outside analytics, advertising or tracking services. The only information sent outside the app is the licence check-in described on How Your Information Is Protected.
How Long It Is Kept
- Account details: while the account exists. When a user is removed, the account is deleted and the history keeps only the name, without a link to the account.
- Activity log: 2 years, then deleted automatically.
- Error records: until resolved, then 90 days.
- Sign-in sessions: a session ends 30 days after sign-in at the latest; old session records are deleted after 31 days.
- Backups: the newest 14 daily backups and 12 filter-cycle backups; older ones are deleted automatically.
- Work records: as long as your organization keeps them in the app.
Your Rights
You can ask to know what personal information is held about you, to get a copy, to correct it, or to delete it. You will not be treated differently for asking. Because your organization controls the data, send your request to your organization's administrator (the licensee admin), who can view, correct, export or remove your account in the app. If you cannot reach them, email contact@vantagepointsoftwaresolutions.com and we will pass your request to them and help them answer it.
Contact
Vantage Point Software Solutions, contact@vantagepointsoftwaresolutions.com.
See also the Terms, How Your Information Is Protected, the Accessibility Statement and the Help page.
Last reviewed: 2026-11-10